Overview

Cadoola Casino is a modern and young gaming website, which was founded in 2017, and obtained its license from the Government of Curacao. The casino also uses encryption and firewall technologies to ensure a high level of security and data protection. Cadoola Casino belongs to the Tranello Group of Companies, which has its headquarters in Cyprus. It operates under a license granted by the Government of Curacao. Cadoola is a stylishly designed online, mobile, and live casino that focuses on player friendliness.

Cadoola is an absolutely pleasant casino, focused on a wide audience of users. Its fan base comprises several million people. The service is especially popular in Europe and China.

Details

Cadoola Full Review

Contents

• 1. Casino platform
• 2. Bonus policy
• 3. Replenishment and withdrawal of funds
• 4. License and regulator of the casino

Cadoola is an absolutely pleasant casino, focused on a wide audience of users. Its fan base comprises several million people. The service is especially popular in Europe and China. The operator is not so well known in Russia, but it is respected by a narrow group of people.

Can we really trust the casino or is Cadoola a scam, smart fraudsters who hide behind beautiful policies and active advertising? Let’s take a look.

Casino platform

Cadoola Casino is managed by the Cyprus Tranello Group of Companies, which is known for such projects as AlfCasino, YoYoCasino and BoaBoa. The operator is distinguished by the desire to create an original concept that will differentiate its casino from others, as well as by well-designed functionality.

And this casino is no exception. The graphics quality is decent, pages (even product pages) load quickly, there are no “dead” (that is, leading to the error page) links.

Security is provided at several levels: at the website level — by a firewall and antivirus program, at the payment level — by using a 128-bit SSL certificate, at the user level — by supporting anti-ludomania programs and restricted use of the website by minors.

The operator has imposed minimal territorial restrictions: aside from limitations of software providers, only 15 regions are unauthorized to register with Cadoola (this is very little for such a large establishment), and this list does not include Russia and CIS countries.

Let’s summarize: the platform fully complies with modern user requirements and allows you to spend time on the website/in the application, without being distracted by various inconveniences.

Online version of the casino

The official website of the casino has incorporated all the possible colors. At the same time, it doesn’t look clumsy or tasteless, but it definitely attracts attention.

The casino game collection includes a little over 2 thousand titles, which, of course, is not a lot, but not a little either. The main part of entertainment content is represented by Slots, but the choice of card games (Baccarat, 21, Poker, Blackjack) is also good, including Roulette, Keno, Bingo, Live Sector and much more.

The game library is a classic grid with a breakdown into thematic blocks: Top, New Games, Popular, plus categories. It is nice that Tranello always adds a search by provider so that it becomes easier to choose. In addition, there is a standard search by title.

You can play Cadoola Games in two modes: classic (for a deposit) and training (for free). The latter is not available for live entertainment.

All promotional information is included in a slider, but the text description (which, in fact, is necessary not for the player, but for the operator to promote its website) occupies a lot of space, so when you open a resource on a mobile device, it is turned into the “walla text”.

The footer contains information about the provider (license number, registration, list of partners and main connected services), as well as links to the policies/documentation of the establishment.

It’s easy to navigate the website, and the speed of page loading, as mentioned above, is good. In general, the online version of Cadoola is very convenient, so you can forgive its minor shortcomings associated with the over-saturation with various requirements.

Mobile version

Cadoola Casino is adapted to mobile devices running on any operating systems: iOS, Android, Windows. However, the casino does not have an offline mobile version. Most likely, the developer simply has not had time to pay due attention to this issue, since other casinos of the group of companies have this format (for example, AlfCasino).

As for the online, it has exactly the same content as the desktop version. The only difference is the layout (the way elements are positioned), due to which it is problematic to search for the desired game if you do not remember its title.

The game collection in the mobile version is slightly smaller: it contains a little less than 1,000 products. There are the same games, including live, just not so many as in the PC version (adaptation of software to the mobile format requires time, so we believe that some products will later be added to the Cadoola collection).

Of course, it would be nice to have an offline format in the future so that we could use the service even without an Internet connection.

Downloadable version

Cadoola also does not have a PC-agent. However, chances of its development are slim: almost all modern clubs have abandoned this format, since users are not satisfied with the need to launch the application from one physical point, and they cannot play on the go with the PC agent. Besides offline mode is now available in mobile versions.

The only advantage of the PC-agent has been and remains the security of the gambler’s data. Indeed, they are entered not in the shared network and not on a smartphone which can be accessed by Google and Apple (when you download any of the applications from corporate stores, you have to open this access), but on a personal device.

Nevertheless, offline versions for PCs are gradually leaving the iGambling market.

Live casino

The Live Zone of Cadoola Casino comprises 15 events, 80% of which are software from Evolution Gaming. Another part of the collection is represented by such a little-known developer as Ezugi. The players have access to several types of Poker (3Card, Hold’em, Caribbean) and Roulette (including Immersive one), as well as Baccarat, Sic Bo (the Chinese equivalent of Craps), Blackjack and Wheel of Fortune.

Betting limits depend on the type of game. For example, in the American Roulette you can even place 20 eurocents, and in the French one – 2 euros. There are VIP Roulette tables with higher limits (up to €100). As for Poker, here bets are very serious and start from 100 or even 1,000 euros, depending on the table set at a particular moment.

The lobby contains interactive training and a set of settings: sound, display, graphics. You can play several games at once by adding them to the list of active games and switching between them.

Presented game developers

Tranello Group of Companies collaborates with a total of 30 software developers, including the world famous NetEnt, Microgaming, the “golden mean” (large, but less widespread providers) – Casino Technology, Red Tiger, and very young studios.

The list is gradually updated: the operator expands partner networks, spreading them around the world.

Personal account

Registration with Cadoola comprises 2 stages:

• Enter initial data (login, password, country of residence), choose the currency and indicate the promotional code of Cadoola to get additional bonuses after profile authentication.
• Specify contact details that will be included in your profile form (full name, address with a post code, mobile telephone number, date of birth and gender).

Upon successful completion of these steps, you get access to your personal account. It is a pop-up window above the main content of the website that consists of several sections:

• Profile – personal details indicated at the second stage of registration.
• Cashier – deposit and withdrawal services, transaction history.
• Promotions – list of available promotions, including their expiration dates.
• Game History – game statistics.

In general, the functionality is convenient, the only disadvantage is that when you change the screen resolution, some content of the personal account does not look very nice, although everything is readable.

Bonus policy

The club’s promotional program is similar to the promotions from other Tranello casinos. Only the loyalty policy is slightly different. Cadoola also does not have non-deposit bonuses and lotteries, but provides a large selection of cashback bonuses.

Let’s consider each category in more detail.

Deposit bonuses

The start bonus package of Cadoola comprises a 100% cashback for your first deposit (up to 500 €) and 200 free spins credited within 10 days in equal installments. Wager is not very severe: x30. And in order to complicate the task for the player, the operator introduced a maximum wagering bet of 5 euros. Moreover, the maximum payout amount for free spins is 80 euros.

Regular bonuses

There is much more choice here:

• Reload on Mondays: 50 free spins. Max bet for bonus spins: €5. Wager: x30. Time during which you can receive the bonus: 10 days. Max payout: €80.
• Cadoola Reload Bonus on weekends: 50% (up to €700) + 50 free spins. For players who replenish accounts from Friday to Sunday inclusive. Max bet for bonus spins: €5. Wager: x30.
• Weekly cashback – for players who place bets from Monday to Friday: 5% (up to €1,000) for players with the Silver status, 10% (up to €2,000) – Gold, 15% (up to €3,000) – Elite. Max bet for bonus spins: €5. Wager: x30.
• Live Casino Cashback – for players who place bets from Monday to Friday: 10% (up to €150). When connecting this bonus, the player agrees to wager bets 3 times. Max bet for bonus spins: €5. Wager for receiving payment: x30.

To connect any of the bonuses, you must contact the support service in the online chat.

Club of players/Loyalty program

The loyalty program of Cadoola Casino is a traditional cumulative system. By gaining Loyalty Points (LP), the gambler reaches a certain status. 1LP = €100 bet for slots/video slots.

They must be wagered 30 times, after which they can be exchanged for real currency.

There are a total of 5 statuses: Welcome, Classic, Silver, Gold and Elite. They give privileges (increased withdrawal limits, monthly cashback, personal manager), and also determine the LP-euro exchange rate:

• Welcome – 100:1.
• Classic – 95:1.
• Silver – 90:1.
• Gold – 80:1.
• Elite – 70:1.

The minimum amount that can be exchanged equals to 100 Loyalty Points.

Note: all unused points will be lost 3 months after crediting.

Replenishment and withdrawal of funds

It is worthy of note that the operator offers almost identical replenishment and withdrawal methods: VISA/MasterCard cards, bank transfers, electronic systems, vouchers and wallets.

Funds are credited instantly, but in order to withdraw funds, you first need to prepare a withdrawal request, confirm your identity (this procedure is aimed at protecting your money from illegal intruders who have access to your personal account, and it usually takes several days) and wait until the transaction is processed (up to one week – depending on the selected payment service).

Note: the operator does not compensate the fees of third-party systems that you use to convert funds, and also may charge you an account maintenance fee, if you have not wagered the deposit at least three times before withdrawing the funds.

The casino supports 9 conventional units, including the Russian ruble and even the Japanese yen.

Complaints about withdrawal

Users of Cadoola Casino leave comments where they complain about the casino’s withdrawal policy. According to them, the administration requests verification documents in parts, thus delaying the verification procedure for several days. In addition, the processing itself takes several days instead of 24 hours stated by the provider.

On some forums, we have found references to stories of gamblers, who never received their winnings, but we could not find the stories themselves.

Of course, it is impossible to check all of this information, but such a large amount of criticism raises concern as to the integrity of the operator.

License and regulator of the casino

Tranello Group of Companies has a confirmed sub-license of Curacao eGaming, issued to Antillephone N.V. This jurisdiction is somewhat unpopular with industry experts due to the discovery of several unscrupulous institutions that have somehow managed to get the permission of this regulator.

However, the official website of the casino contains a link to the validator, confirming the active status of the issued documentation.

Complaints against the casino

In addition to complaints about the withdrawal procedure, there are negative comments about the bonus program of Cadoola. Players are not satisfied with the wager (in fact, it is not so severe in comparison with the requirements of other casinos) as much as with the restrictions on slots. Not all of them can be used for wagering, and, according to gamblers, the very ones that allow you to “make money” are excluded.

In addition, users think that betting limits are too small (it is fair to say that these are the conditions of almost all clubs, and Cadoola Casino does not offer anything new here).

Where to complain against the casino

If you are also unhappy with the operator and want to submit a complaint, you first need to send a letter to the casino client support service. This is a mandatory step, without which other organizations will not even consider your application.

At the first stage, your issue will be considered by an ordinary support manager. However, if he fails to make a decision that will be satisfactory to you, the application will be assigned the status of a complaint and will be transferred to the head of the department. His answer will be the final verdict of the operator. And if you are not satisfied with the result, you can write to third-party organizations or the regulator: Antillephone N.V., ODR, eCOGRA, etc.

Casino support service

The support service of Cadoola consists of several client support departments depending on the region. You can contact the support service in several ways:

• Free telephone line – 8 (800) 775 34 89 for Russia and +356 2778 0669 for Europe.
• Email support@cadoola.com.
• Live chat in English, German, Polish, Russian, Chinese and French.
• Facebook, Instagram social networks.

To obtain operational information, you can open the FAQ section or read the User Agreement.

User Agreement

The User Agreement (Terms & Conditions) is an important document defining the nature of legal relationships between the casino users and its management/representatives. In fact, this is a set of rules that you must know in order not to subjected to punitive measures (for example, cancellation of winnings or blocking of an account).

Let’s consider several provisions to give you a fuller picture.

Third party access

The account owner is solely responsible for the safety of the login and password. If the player’s account is hacked and he/she notifies the administration about it, all actions of third parties committed up to this point are perceived as actions of the player.

The downside of this condition is that when funds disappear from your account, it will be very difficult to prove that it was not you (intentionally or accidentally) who provided fraudsters with access to your personal account.

Tax liability

The player is obliged to pay all taxes and duties imposed in the country of his/her registration/residence. If the operator bears any costs associated with this obligation, it will deduct them from the client’s account.

Provision of documents

For security reasons, before each withdrawal and at any time, the provider may start the user identity verification procedure and request a number of documents from the user: an identity document (passport, driver’s license, ID-card), a proof of making a deposit (a bank statement, a screenshot of the screen of the payment system, etc.), as well as a confirmation of the address of residence (a utility bill not older than 3 months at the time of provision).

Interpretation of game results

It is not infrequent that (due to an unstable Internet connection, technical problems on the website, etc.) the information on the screen of the user’s device and on the provider’s server is different. In this case, the data sent by the latter is considered true.

Replenishment/withdrawal conditions

When replenishing the account at Cadoola Casino, you may have to pay not only the commission fee of payment services, but also by the fees of the operator. First of all, this is the case when a deposit is cancelled, since the account replenishment at this casino is a non-refundable operation.

And to withdraw the funds without commission, you will have to wager the deposit 3 times. In other words, you will not be able to simply return your deposit: you must win at least several times.

System failures

Tranello Group of Companies and its partners are not responsible for system errors caused by software operation, Internet network disruptions, device problems and other failures. You have to accept the risk of losing money “as is” in the event of any of the above and similar problems.

Cadoola: scam, fraud or fair casino?

Cadoola is a casino that reveals its negative sides only if you look carefully. At first glance, everything is great: an interesting and unusual design, a rich promotion program, convenient functionality, various games, as well as several support departments.

However, a good impression is spoiled by players’ comments and the casino policy, which contains clauses that are clearly unfavorable for the client.

Of course, Cadoola is not a scam in the legal sense, but the company clearly cares more about its own interests than about its users.

Conclusion

Is it possible to win large sums at Cadoola? According to clients, it is not possible. However, you can check it out yourself and help us update/correct this review.

For now, we will give this Internet club 6 points for ambiguity and inappropriate behavior towards clients.

Cadoola Casino is still fairly young compared to some rivals, but they have already proven themselves formidable competition in the world of online casinos. With a great welcome bonus which offers 100% up to $/€500, a broad range of games and a great reputation, they have certainly earned their spot as one to watch.

Bonuses and Promotions

Any good casino will have a focus on offering excellent promotional offers and bonuses and promotions, and Cadoola seems to recognize this with their range of offerings. Great promo deals are important for rewarding loyal and long term customers of the site, and they can also help to bring new players on board, giving them a great reason to stay and play!

Welcome Bonus

As we have discussed, the welcome bonus is an important part of any online casino, and Cadoola does not disappoint in this area. New players will be offered a 100% match on all deposits up to the value of $/€500, and this offers a great starting point to help buildup your account to a respectable level. In addition, players will also have the chance to get their hands on free spins, and these are an important part of getting used to the games which are available, and helping to decide if the casino is the right fit for you before you commit long term.

It is important to remember that bonuses will have different requirements attached to them, such as wagering requirements and restrictions on the games you can spend the bonus on. Make sure you do your research before committing to a particular game or bonus, to ensure you are fully clued up.

Other Promotions

The welcome bonus is just one deal offered by the site; they also have a promotions page which is dedicated to displaying the latest opportunities and tournaments. These tend to be slot-focused, but there are other choices available to help give everyone the best chance to win. Promotions and deals tend to change regularly, but this page will always be updated with the most relevant information to help keep you informed, and make sure that nobody misses out.

Play-through Requirements (Wagering Requirements)

All bonuses and promotions offered by a casino will come with certain conditions and specific wagering requirements. The wagering requirement is the number of times that the bonus itself, and any winnings received, must be played through before they can be withdrawn by the player. These wagering requirements will vary from game to game, so it is always important to check before you commit.

The welcome bonus offered by the casino is awarded the initial deposit and has a wagering requirement of 30x. This means that the bonus itself must be played through a total of 30x before it can be withdrawn, and the same applies to any winnings which are incurred as a result of the bonus.

There are also usually restrictions on the games which can be played, and different games will carry different weights to meet the criteria; it is important to check this out before you start playing.

VIP & Loyalty

Cadoola Casino recognises that the secret to their success is building a base of regular, loyal customers, and they actively seek to do everything possible to retain and reward this commitment using an exclusive VIP package for their most elite players. This programme is the gateway to a variety of enviable perks and privileges which can be enjoyed simply for enjoying your favourite games on the site! Some of the key bonuses and benefits include free spins, a personal manager, higher deposit and withdrawal limits, access to the hottest new promotions and deals way ahead of other players, and a range of other fantastic perks which only enhance your overall casino experience.

How to Start Playing

Another massive advantage to Cadoola Casino is how easy they make the entire process of getting started with them. Signing up and registering are made very straightforward and fast, allowing you to focus on playing your favourite games and winning huge prizes more easily. The process is triggered when you visit the site and click the sign-up link – this will take you to a form to record details such as email address, date of birth and name. You will also be required to confirm your email address to proceed.

When this is done, you can make your initial deposit and claim your welcome bonus. This gives you a fantastic head start to start playing and offers a chance to try out the site in total confidence, without having to worry that you are spending your own money on something you have never tried before. Instead, simply enjoy the experience and try out the site – it is likely to be no time at all before you are hooked and enjoying your new favourite game!

Payments

A great casino will do more than offer excellent bonuses, games and additional features – they will endeavour to do anything they can to make life as easy and comfortable as possible for their valued customers. This includes developing a solid and reliable payment system which will allow players to make withdrawals and deposits quickly and easily, with no delays or long waiting times.

Cadoola is able to facilitate this by offering a wide variety of payment options to suit every need and preference. The whole process is fast and simple, allowing you to deposit the cash you need in no time, and giving a perfect chance to focus on the fun and games!

Minimum & Maximum Deposits

A minimum deposit of $/€20 is required in order for the welcome offer to be triggered, and there are currently no maximum deposit limits, though this is a something which may change in the future.

Withdrawal methods and time

In addition to some great games and chances to win, as well as tempting bonus and promotional offers, Cadoola takes their casino experience one step further and make sure that it is super simple for players to be able to access their winnings with easy withdrawals. There are a variety of methods available, including Neteller, Visa, Nordea, SampoPankki, EcoPayz, Swedbank, SEB Pank, Euteller, QIWI, Instant Bank, Skrill, WebMoney, Yandex Money, OP-Pohjola Group, Payeer, Entercash, PaySec, Sparbanken, and Suomen Verkkomaksut. The time it takes for you to receive your withdrawal will depend on the method you use; e-wallets are fastest, taking between 0 and 24 hours, and credit/debit cards the longest, taking 4-5 days. Bank transfers will take 2-3 days, and all transactions will have a pending time of between 24 and 48 hours.

Games

The choice of games offered by a casino can be the make or break point for their popularity, and with this in mind, it is easy to see why Cadoola are so popular. They combine classic favourites with brand new and exciting titles for a varied and intriguing selection.

Slots

Slots can be the make or break for a casino – they are a popular game, and with so much variety available, it can be hard to stand out from a crowded market. Some of the popular choices here are familiar in the industry, such as Fruit Warp, Pink Elephants, Reactoonz and Moon Princess, to name a few.

Table Games

As well as slots, Cadoola offers a variety of table games within their extensive gaming library. The top choices are Pontoon, American Roulette and Baccarat, with other options including Caribbean Poker and Casino Hold’Em also available.

Live Dealer Games

Cadoola Casino Reviews

Some of the Live Dealer games on offer include poker and roulette, and this is a great way to soak up the atmosphere of a casino from the comfort of your very own home.

Mobile & Apps

Mobile compatibility is an important part of any casino in the modern age, and this is an area which Cadoola are able to tick off on any list. They offer the full range of games and actions through any mobile browser – you could win big while waiting for a bus!

Security & Licensing

Casoola Casino Review

As well as a great range of opportunities, security is obviously a massive concern for casinos. Cadoola takes this seriously, and protect themselves and their customers with a licence from Curacao. In addition, they take steps to ensure that all customer details are fully protected by SSL encryption, and regularly have their games independently analysed to ensure total fairness and random outcomes.

Customer Support

Another major benefit of the casino is their commitment to customer care; support is available 24/7 via Live Chat, and there is a range of languages for maximum convenience.

Our Verdict

Cadoola is a great casino for players of all levels and gives you the chance to enjoy a variety of the hottest games around. With a fantastic welcome bonus to draw you in and a range of promotions and deals as you stick around, there are many chances to win big and have lots of fun along the way!

Cadoola Casino Reviews